Find answers to the most common questions about our packaging services, materials, pricing, and ordering process. Can't find what you're looking for? Contact us directly.
We offer a comprehensive range of packaging solutions including mailer boxes, rigid boxes, food packaging, cosmetic packaging, retail packaging, and completely custom solutions. Our products cover e-commerce shipping, luxury retail, food service, beauty products, and specialty applications.
Our minimum order quantities vary by product type. Most standard products start at 100 pieces, while luxury rigid boxes can start as low as 25 pieces. Custom packaging projects typically have a minimum of 50-100 pieces depending on complexity.
Standard production times range from 5-10 business days for most products. Custom designs and complex projects may take 10-21 business days. Rush orders are available for an additional fee with 3-5 day turnaround times.
Yes, we ship worldwide. We work with trusted shipping partners to ensure your packaging arrives safely and on time, regardless of your location. International shipping costs and delivery times vary by destination.
Absolutely! Our expert design team can create custom artwork, logos, and packaging designs from scratch. We offer design consultation, 3D mockups, and will work with you through multiple revisions to ensure your packaging perfectly represents your brand.
We accept various file formats including AI, EPS, PDF, PSD, PNG, and JPEG. For best results, we recommend vector files (AI or EPS) with fonts outlined and images at 300 DPI resolution.
Yes, we offer physical samples and 3D digital mockups. Sample costs are typically credited back to your order when you proceed with production. This ensures you're completely satisfied with the design, materials, and quality before committing to a full order.
We offer CMYK full-color printing, PMS spot colors, foil stamping (gold, silver, copper), embossing, debossing, UV coating, matte and gloss lamination, and specialty finishes like soft-touch coating.
We use high-quality materials including various grades of cardboard (12pt-28pt), kraft paper, specialty papers, corrugated cardboard (A-F flute), and eco-friendly options. All materials are sourced from certified suppliers and meet industry standards.
Yes, we offer numerous eco-friendly options including recyclable cardboard, biodegradable materials, soy-based inks, and sustainable sourcing. We're committed to reducing environmental impact while maintaining quality and durability.
Absolutely. Our food packaging solutions are FDA-approved and food-safe. We offer grease-resistant coatings, moisture barriers, and temperature-resistant materials suitable for various food applications including restaurants, bakeries, and retail food products.
We have rigorous quality control processes including material inspection, print quality checks, structural integrity testing, and final inspection before shipping. Our quality assurance team ensures every order meets our high standards and your specifications.
Pricing depends on factors including quantity, size, materials, printing complexity, and finishing options. We offer volume discounts for larger orders. Contact us for a detailed quote based on your specific requirements.
Yes, we offer significant discounts for bulk orders. The more you order, the lower the per-unit cost. We also offer warehousing services for large orders that need to be shipped in smaller batches over time.
We accept major credit cards, bank transfers, PayPal, and for established customers, we offer net payment terms. A 50% deposit is typically required to begin production, with the balance due before shipping.
Yes, you'll receive tracking information once your order ships. We also provide production updates throughout the process and can arrange for progress photos if requested.
Our packaging experts are here to help. Get in touch for personalized assistance with your project.